Refund Policy

1. General Refund Guidelines

• Refunds are processed securely through Stripe on our website (clickvibemedia.com). Any requests for refunds must be submitted directly to us via email or through the contact form on our website.

• Our “no results, no charge” policy means that if the service does not achieve the agreed-upon results, the client may be eligible for a refund. Clear goals and expectations will be defined at the start of the project to avoid misunderstandings.

2. Eligible Refund Scenarios

• No Results: If the agreed-upon outcomes are not met, clients can request a refund. We work closely with clients to establish and clarify the set goals from the outset.

• Non-Delivery of Service: If Click Vibe Media fails to deliver the service within the agreed timeframe, the client may request a refund. We aim for timely delivery and will communicate any potential delays promptly.

• Mutual Agreement: If both parties agree that the project should not proceed, Click Vibe Media will issue a refund according to our policies.

3. Non-Eligible Refund Scenarios

• Service Completion with Agreed Results: Once a service has been completed and the agreed results have been delivered, refunds are not typically available. Clients are encouraged to review all service details and ask questions before purchasing.

• Change of Mind: Refunds will not be granted for changes of mind after work has commenced unless mutually agreed upon.

4. Revision Process

• Click Vibe Media offers up to two free revisions for each service package to ensure client satisfaction.

• Additional revisions beyond the scope may incur extra charges, which will be discussed and approved before proceeding.

5. Dispute Resolution

• If an issue arises, we encourage clients to contact us directly via info@clickvibemedia.com or through our website. We are committed to resolving disputes amicably and efficiently.

• If a resolution cannot be reached, Stripe’s dispute resolution process may be used as a final measure, following their policies for refunds and chargebacks.

6. How to Request a Refund

• To request a refund, please email us at info@clickvibemedia.com with your order details, the reason for your request, and any supporting information. We will review your request and respond promptly.

• This streamlined policy ensures clarity and professionalism while aligning with your new payment processing system and business practices. Let me know if you’d like further refinements!

7. Contact Information

• If you have any questions or concerns regarding our Refund Policy, please reach out to us through Fiverr or contact:

Click Vibe Media

Email: info@clickvibemedia.com

Phone: +61 478 054 456